Apple has updated its support app by adding new accessibility features and Wallet functionality, along with a slew of bug fixes and performance enhancements. The new features should make setting up and checking in to appointments at Genius Bar locations even easier and faster.
Apple launched its standalone support app on iOS back in 2016 to help customers interact with professional support staff and find fixes to potential product issues. Through the app, users can schedule a time to speak with an Apple representative, chat with support, manage subscriptions, reset passwords, and more. This is the second major update to the app this year, after Apple added a dark mode and step-by-step troubleshooting guides in late April.
This week, Apple introduced an update to the Apple Support app that sets out to make the process of going to Genius Bar appointments more efficient than it was before. Most of the features in the newest version of the app focus on accessibility and language improvements, offering better options for navigation, VoiceOver, and easier access to advisors in different languages. However, the biggest change brings functionality with Apple Wallet to assist with Genius Bar check-in.
With the new update, Apple users can now use cross-functionality with Wallet to create a pass for "easy check-in" at Genius Bar locations. When using this pass, users can quickly check in to appointments upon arrival at any supported location. This also allows customers to take advantage of a hands-free option at Apple store locations, which is made all the more helpful considering the current COVID-19 pandemic situation and the need for contact-free encounters.
With the rising number of issues related to some Apple products, Apple Support may be dealing with an influx of customers in need of repairs at the moment. This week, a security researcher raised concerns that Apple may have issues with Mac malware getting through its approval process. Earlier this month, a class-action lawsuit was also filed against Apple due to issues surrounding the backlight displays in 2016 and 2017 models of MacBook Pro laptops. What's more, the backlight lawsuit isn't the only legal trouble that Apple has faced recently, considering Epic Games is currently taking Apple to court over claims that it treats app developers unfairly. In response to this, Apple has continued to keep Epic Game's Fortnite banned from the iOS store.
Source: App Store
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